Our Policies are important for the safety and comfort of all our guests. By authorizing us to charge the credit card on file, the booking party agrees to the following:
OCCUPANCY: Rates for most rooms are based on double occupancy. 2 additional guests may be accommodated in Rooms 6, 7 and 9. Extra guests are at the Rugosa’s discretion and may be subject to additional fees. State & local occupancy tax is extra.
DEPOSIT: For all reservations of three (3) nights or less, the reservation must be paid in full at the time of booking. For reservations of four (4) nights or more, a three night deposit is required at the time of booking and the balance will be automatically charged to the credit card on file at check-in. For multi-room reservations, a deposit of 20% is required at the time of booking.
CANCELLATIONS: We are a small family run guest house and cancellations greatly affect us. Should you need to cancel or change your reservation, please do so 14 days in advance of your arrival date in order to receive a refund of your deposit minus a $50 processing fee. To avoid the $50 processing fee, you may move your reservation to a future date within 1 year of the original booking date. Cancellations with less than 14 days notice will result in the full loss of your deposit (equal to the maximum of up to three nights of your stay). To avoid the full loss of your deposit, you may move your reservation to a future date within 1 year of the original booking date with a reservation change fee of $50. This includes cancellations due to COVID-19 sickness or exposure. All reservations are non-refundable after check-in. Please consider purchasing travel insurance of your choice. We do not issue gift certificates for cancellation.
3rd PARTY RESERVATIONS: Reservations made through a 3rd party may be subject to additional fees. Additionally, cancellation policies may differ when booked through a third party. For the best rates, we recommend booking directly through our website.
CHANGES: Guests are welcome to make changes to their reservations with 14 or more days of notice. Changes with less than 14 days notice may be subject to a reservation change fee of $50 if we are able to accommodate the changes.
NO SHOW: In the event of a No-Show, your entire stay (original booking dates and all charges) will be non-refundable and the balance of the stay will be canceled. Please notify us if your check-in day is delayed to avoid cancellation.
CHECK-IN: 3:00 PM
Standard check-in time is between 3-5pm. We are a small, family run guest house and make every effort to welcome everyone in person, however there may be times we may not be able to do so. Should that happen, you will find an envelope with your name on our front desk. The envelope will contain your welcome letter with directions to your room and your room key. Early check-in may be available upon request and subject to an additional fee. Early check-in time is no earlier than 1pm and the standard early check-in fee is $30. Please notify us no later than 48 hours in advance so that we may plan your early check-in accordingly. On travel day, we kindly ask that you arrive no earlier than 3pm unless you have requested for an early check-in. Please contact the guest house directly at 508-255-1248 if you anticipate arriving past 5pm.
LATE ARRIVAL: 5:00 PM
We are happy to accommodate late arrivals with self check-in. Just let us know if that is your anticipated travel plan. On travel day, kindly contact the guest house directly at 508-255-1248 if you anticipate arriving beyond our standard check-in time between 3:00-5:00pm.
CHECK-OUT: 11:00 AM
To check-out, simply leave your key on the front desk or key hook. Late check-out may be available upon request and subject to an additional fee. Late check-out time is no later than 1pm and the standard late check-out fee is $30.
EARLY DEPARTURES: Early departures are considered cancellations and are non-refundable.
PETS: We are proud to be a pet-friendly property! We are a house full of animal lovers and understand how special it is to be able to bring your pet along. We can accommodate visitors with well trained and well mannered dogs. We are located along busy Route 6, so we request that dogs be kept on a leash at all times while outside. Inside the house, dogs may have free-range, but we ask that you do not leave your dogs unattended in your room. If your dog is left unattended, and there are complaints from surrounding guests, you will be financially responsible for their stay as well. Please note Room 7 is a non-pet friendly room.
We allow up to 2 dogs per room. The cost is $25 per pet, per day regardless of length of stay. Please let us know in advance of check-in. Failure to disclose that your pet is staying with us will result in a fine of $50 per day in addition to the daily pet fee. You must clean up after your pet or be subject to an additional pet charge of $100.00 per clean up or damage.
We have two house dogs, Luna and Rosie. Both are sweet-natured Rottweilers who are known to hang out in the gardens or the lounge and are very good with other dogs and children.
CHILDREN: We love children of all ages at the Rugosa! For their safety, please do not allow your children to play on the grounds or in the pool area unattended. Do not allow your children to play in the driveway or parking area. We do not have cribs or baby equipment, however, we can provide information for baby equipment rental services.
SMOKING: Smoking is prohibited inside all guest rooms, and indoor common areas at the Rugosa. Smoking is permitted outside only. Please use ashtrays on premises.
CANDLES: We love a good candle however we ask that you not burn them in your room.
DAMAGES/LOST: Guests are responsible for any damages or theft of Rugosa property. You may be charged for such things as abuse, damage above normal wear and tear, pet damage, and theft. In the rare event that a room or its contents are damaged due to extreme guest negligence or evidence of smoking in the rooms, we may assess a damage/cleaning fee not to exceed $500 and/or replacement charge not to exceed $1000. Guests are responsible for personal property. Rugosa is not responsible for personal property not properly secured or left unattended. Please check your room thoroughly for personal items before leaving. If you need your personal item(s) mailed back to you, there will be a processing charge of $10 plus postage. In most cases we will use USPS Priority Mail flat rate envelopes/boxes to return your item(s).
PARKING: Guests are welcome to free parking in front of the house during their stay. We ask that guests try to limit to one car per room. Please communicate to us if you require additional parking.
HOUSEKEEPING: For your comfort, we want your stay to be as undisturbed as possible. If you wish to have housekeeping services during your stay, please notify us. Fresh towels and sheets are available upon request. All of our rooms will be furnished with linens, towels, toilet paper, facial tissue, hand soap, and complimentary shower toiletries.
COMMON AREAS: Guests are welcome to use the common areas of the house including the lobby, Chuck’s Lounge, indoor dining areas, outdoor patio, backyard and outdoor seasonal pool. As we are a small guest house with limited staff, we kindly ask that you leave the area as you found it. Please remove any trash or dirty dishes.
FRONT DESK: We are a small, family run house and need to take some personal time too. Our front desk hours are 9am-5pm. Don't worry, once you've checked in, you can still reach us by using our after hours phone number.
POOL SAFETY RULES: When you stay at The Rugosa, you will get access to the pool. The pool will be opened from Memorial Day to Columbus Day. It's important that these safety measures are used all the time. Our guests must agree to the following
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No lifeguard is on duty. Swim at your own risk!
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Children under 15 can swim or play in the pool only when adults are present. Please maintain constant supervision over children.
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No running, please walk slowly in the pool area. No roughhousing, dunking, pushing, or wrestling. No diving.
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Keep the area clear of clutter, debris and small toys. No glass is allowed in the pool area.
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Pool hours are 8am - 9pm. There is no swimming after 9pm or during thunderstorms.
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There is no eating, drinking or chewing gum while in the pool.
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Please keep the gates to the pool area closed at all times.